Bettervisiontx Tomball reviews

1582639475

Jose Garcia

google

1

I will not be returning to this place the wait is ridiculous for having one doctor the over book and cant attend their patients in a timely matter. Front seat staff was polite but the doctor took so long in the rooms that I had to leave there is no point for waiting over an hour for an eye exam and still not be examined by the doctor. Especially when I was told the doctor was the office owner.

1649261023

Insane Caribou

google

Hello, I would like to respond to your experience in the hopes you will understand why we had to contact you multiple times. You scheduled an online appointment on 03/29 for 04/03, a week and a half later on a Saturday. We sent an email to you the same day to request your insurance information so we could verify whether we are in network with your plan. Saturday appointment spots are the most highly requested and fill up quickly, so it is our practice to gather the insurance and confirm the appointments as soon as possible. We did attempt to contact you by phone on 04/04 and 04/05, but we were unable to leave a voicemail. That is the only reason we called multiple times, since we did not receive a response by email and your voice mailbox was full. We did try one more time later in the day on 04/05, just in case you would pick up the phone, which you did. This was our last attempt to hold your Saturday appointment spot after multiple failed tries to get a hold of you.

1649265718

1

I would write a review of my actual appointment but I didn't even make it to the scheduled appointment because I kept receiving phone calls from them requesting my insurance. I understand this being a requirement, but I received SIX PHONE CALLS. I told them I would call back when I was able to, and they just kept calling. The receptionist who was spamming my phone was also incredibly rude and kept demanding I provide my insurance before my appointment, which was scheduled 4-5 days away. This is wildly unprofessional, I understand they just want my money, but at least be more tactful about it instead of harassing me. Needless to say I have cancelled my appointment.

1602337184

Willard Wallace

google

5

Through the pandemic, the office is very clean and professional.

1602420520

Kris Davis

google

5

Very quick exam and it felt very thorough. I have been to other eye doctors and its like night and day. They deserve more than 5 stars.

1599946191

Gabriel

google

3